Privacy Policy

Last Updated: August 2026

At Frigelex (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit frigelex.com.au, contact us or engage our services.

By using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

What Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Phone number
• Business or company name (where applicable)
• Property or service address
• Details relating to your enquiry or requested services
• Information submitted through contact forms
• Information provided via phone calls, emails or social media
• Website usage information including IP address, browser type, device information and pages visited

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.

How We Collect Your Information

We may collect your information when you:

• Complete a contact or quote request form
• Contact us by phone or email
• Request a service or quotation
• Subscribe to marketing communications (where applicable)
• Browse or interact with our website
• Communicate with us through social media

Some information is also collected automatically through cookies and website analytics tools.

How We Use Your Information

Your personal information may be used to:

• Respond to your enquiries
• Prepare quotations
• Schedule and deliver our services
• Communicate regarding appointments and projects
• Provide customer support
• Improve our website and services
• Maintain internal business records
• Comply with legal obligations
• Send marketing communications where you have consented or where permitted by law

You may opt out of marketing communications at any time.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

These technologies may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referring websites

We may use third-party analytics and advertising platforms including services such as Google Analytics and Google Ads to better understand website performance and improve our marketing activities.

You can disable cookies through your browser settings, although some website functionality may be affected.

Disclosure of Personal Information

We may disclose your information to trusted third parties where necessary to operate our business, including:

• Website hosting providers
• IT support providers
• Marketing and advertising platforms
• Cloud storage providers
• Software providers
• Payment processors (where applicable)
• Contractors or technicians working on your project
• Professional advisers including accountants and legal advisers
• Government authorities where required by law

We do not sell your personal information.

Storage and Security

We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include:

• Secure hosting environments
• Password-protected systems
• Restricted staff access
• Security software and monitoring
• Reasonable administrative safeguards

While we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle personal information in accordance with Australian privacy obligations.

Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To make a request, please contact us using the details below.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us.

Frigelex

Website: https://frigelex.com.au/

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/